Privacy Policy

Privacy Policy

Effective date: March 1, 2019


Hoshino Europe B.V. (“we”, “us”, or “our”), is committed to respecting personal data and protecting the privacy of all individuals who visit our website at who use our services (“you”). This Privacy Policy explains how we collect, use, disclose, and protect information that you provide to us by visiting our website or using our services.


Information We Collect. Our website provides a contact form whereby you may submit general inquiries. When contacting us, you will share with us your name, your email address, and any other personal data you may choose to provide to us.


How We Use Your Personal Data.We only use the personal data you send us through our website contact form to contact you and respond to your questions.


Legal Bases of Processing. We will process your personal data only when the law allows us to do so. Most commonly, we will process your personal data on the following bases.


  • Consent. We may process your personal data on the basis of your consent that you provide to us.
  • Compliance with legal obligation.This is where we need to comply with a legal obligation.
  • Legitimate interests.This is where processing your data is necessary for a legitimate interest pursued by us or a third party, and your interests and fundamental rights do not override those interests.


Social Media Policy Our website includes links to our Facebook Page and the official YouTube channels of the instrument brands we market. These are third-party websites that are subject to their own privacy policies and we do not have sole and full control over their processing of your personal data. Please refer to the privacy policy of these websites to learn more about how they process your personal data. We are nevertheless committed to processing your personal data in accordance with this privacy policy to the best extent possible.


Link to our Facebook Page. Our website includes a link to our Facebook Page.Our Facebook Page collects user personal data via cookies placed by Facebook through a function called “Facebook Insights” to help us learn more about our target audiences, including aggregate information about geography, demographics, page likes and Facebook usage. For more information, please visit this page. If you would like to review Facebook’s privacy policy, please click here.


YouTube Channels. Our website includeslinks to the official YouTube channels of the instruments brands we market. While watching our YouTube videos, Google will collect personal data about you. This includes unique identifiers, browser and device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. Google will also collect information about your activity on YouTube such as the videos you watched or how you interacted with content and ads to recommend a YouTube video you might like. For more information, please visit this page.


Third-Party Websites. Our website contains links to and from third-party websites (including our Facebook Page and our YouTube channels). Such websites and any services that may be accessible through them have their own privacy policies. We are not responsible for other websites’ privacy practices. We encourage you to be aware when you leave our website and to read the privacy policies applicable to third-party websites.


Security of Your Personal Data. We use appropriate, commercially reasonable physical, electronic, and procedural safeguards to protect your personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. In particular, we use firewalls with direct blocking functions, special anti-wordpress measures, anti-DDoS hardware solutions, data encryption, etc. We cannot, however, guarantee that any safeguards or security measures will be sufficient to prevent a security problem.


How We Disclose Personal Data to Third Parties.We may share your personal data with the following categories of third parties to provide our websites and services. Most of these recipients are located in the European Economic Area (EEA). We will ensure an adequate level of protection of your personal data when it is disclosed to a recipient located in a third country.


  • Hoshino Gakki Co., Ltd. and other Hoshino Gakki entities;
  • Internet service providers;
  • Cloud service providers; and
  • Other service providers in the information technology industry.


When we share your personal data with a third party, we will identify and indicate these third parties as appropriate and conclude an agreement with these third parties to make sure they implement appropriate measures to meet applicable data protection legal standards.


How Long We Keep Your Personal Data. We retain your personal data for as long as it is needed to respond to your queries.


Cross Border Transfer of Your Personal Data. We may transfer your personal data to other Hoshino Gakki entities located in a third country. We may transfer and store your personal data also to other cloud-based data storage, data sharing and data transfer services in a third country. In such case, we will take necessary measures, such as concluding a data transfer agreement that is based on the Standard Contractual Clauses, to ensure an adequate level of protection of your personal data.


Your Rights to Access, Rectification, and Erasure, etc. of Personal Data. You have the right to access, rectify, or erase information that we hold about you. You also have a right to object, transfer, or restrict the collection and processing of your personal data, or to withdraw your consent. Please note that the exercise of some of these rights may prevent you from being provided with services that you had used, or may impede the provision of our services. We may not be able to fulfill your request if your request requires any action beyond our control. The following is a summary of each of the rights you may exercise.


(a) Right to request access to personal data.This enables you to receive a copy of your personal data held by us and to check the status of lawful processing of such personal data.

(b) Right to request rectification of personal data.This enables you to correct incomplete or inaccurate personal data, though we may need to verify the accuracy of new data provided to us.

(c) Right to request erasure of personal data.This enables you to ask us to erase your personal data if there is no good reason for us continuing to process it. We may not always be able to comply with your request if the erasure requested requires any action that is beyond our control.

(d) Right to object to inappropriate processing of personal data.This enables you to have an opportunity to check whether processing of your personal data is appropriate.

(e) Right to request transfer.This enables you to transfer your personal data to yourself or to a third party you designate.

(f) Right to request restriction on processing of personal data. This enables you to ask us to suspend the processing of your personal data in the following cases:

(i) if you want to confirm the accuracy of your personal data;

(ii) if you want to confirm the legal grounds for lawful processing of your personal data.

(g) Right to withdraw consent to process your personal data.You may withdraw your consent you gave to us at any time. This will not affect the lawfulness of any processing carried out by us before such withdrawal.


You also have the right to lodge a complaint with a data protection authority in the jurisdiction where you reside, work, or where an alleged infringement of your rights may have taken place.


Children’s Privacy. Our website or services are not directed to children under the age of 13. We will never knowingly collect personal data from anyone we know is under the age of 13. If you are under 13, please do not attempt to send us your personal data. If we learn that we have collected personal data from a child under the age of 13, we will promptly take all reasonable steps to delete such data from our system.


Changes to This Privacy Policy. We may modify this Privacy Policy from time to time and will post the updated Policy with a “Last Updated” effective date of the revisions. We recommend that you review this Privacy Policy periodically. If we make a material change to this Policy, you will be provided with appropriate notice.


Contacting Us. If you have any questions about our Privacy Policy, your rights under our Privacy Policy, or any other issue regarding the protection of your personal data, you can reach us at the contact information below.


Hoshino Europe B.V.


Telephone Number: +31 (0)297 567788

Address: Constructieweg 7, 3641 SB Mijdrecht, The Netherlands