FAQ

Frequently Asked Questions (FAQ)

Can I order any instrument I have seen online?: Some items are only available in selected markets. For full availability, please refer to the region specific product catalog for the region you are located in.
What is the value of my instrument?: Although the online second-hand or vintage market can give some idea of the value of an instrument, this is often not an accurate number. Please refer to your local dealer to get an appraisal that is as accurate as possible.
Can I purchase items directly from Hoshino Europe as an end consumer?: Our products are only available through official dealers.
Where can I find the current product catalogs for the items you distribute?: The catalogs for each brand we distribute can be found through the brand’s official website.

How can I perform maintenance on my instrument?: For maintenance instructions and guides, please refer to the included manual or refer to the product website for more information.
Who should I contact for repairs under warranty?: For consumer warranty repairs, please contact the official dealer which was your point of purchase.
Can I purchase replacement parts for my instrument(s) from Hoshino Europe directly?: Please contact any official dealer for replacement parts.

As an official dealer, how can I place orders, check backorder status and check availability of catalog items?: Official dealers with a Hoshino dealer account can access our B2B portal.
How can our business become an official authorized Dealer?: For dealer acquisition inquiries, please get in touch via the Contact Form.

How can I find out more about my vintage Ibanez guitar?: Ibanez offers an extensive backlog of old catalogs on Ibanez.com. You can find out your year of manufacture by the serial number, and find the catalog of the year in question in the catalog archive

How can I find out more about replacement parts for my Ibanez guitar?: You can find more about the parts used in your Ibanez guitar and their associated item codes using the Hoshino Parts Catalog: https://cs.hoshinogakki.co.jp/pcw.nsf
Can I get the wiring diagram or electrical schematics for this instrument?: Unfortunately, we cannot share wiring diagrams or schematics, as they are proprietary and restricted to our technical and production teams.
Can I get a copy of my instrument’s certificate of authenticity?: Certificates of authenticity are only provided with specific Ibanez models, such as the J.Custom series, and Hoshino Europe cannot issue copies or replacements.

Does Ibanez endorse bands/artists? If so, how can I apply for an endorsement?: You can submit your information via the Contact Form.

Can I order a replacement Ibanez neck?: Ibanez does not sell separate replacement necks.

How can I register my product for warranty?: We do not require product registration; your warranty is valid from the date of purchase, so please keep your proof of purchase as your warranty document.

Where can I find the item codes for instrument parts?: Item codes for parts (exploded view) are available on the parts portal: https://www.tama.com/world/support/parts/

How can I submit an idea I have to Tama/Ibanez?: TAMA/Ibanez does not accept unsolicited product ideas or proposals from outside the company.
I need a part, can I order it from you?: Please contact your local Tama dealer
How could I work on a personal specific Drum Kit with custom shells?: Please contact your local Tama Dealer

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